Refund policy
Refund and Exchange PolicyÂ
Lavender & Moonlight Candle LLC
At Lavender & Moonlight Candle LLC, we strive to provide high-quality products and ensure customer satisfaction. However, we do not accept returns or cancellations on pre-orders or any other orders. We encourage customers to shop responsibly and make informed decisions when purchasing.
Damages and Issues
Please inspect your order upon receipt. If you receive a damaged or defective item, contact us immediately at lavenderandmoonlightllc@outlook.com with a photo of the damaged product. We will assess the situation and, at our discretion, provide a replacement if deemed appropriate.
Note: Typically, all damaged or lost packages must be reported directly to the shipping company. Please file a claim with them to resolve any issues. We are not responsible for lost or damaged packages, and any claims must be filed with the shipping carrier.
Exceptions / Non-Returnable Items
Due to the nature of our products, we do not accept returns on any items.
If you have any questions or concerns about your specific item, please contact us before making a purchase.
Exchanges
As we do not accept returns, exchanges are not offered. Please ensure that you select the correct product before finalizing your purchase.
Refunds
Refunds are not offered except in cases where a replacement is not available for damaged or defective items, and the issue is acknowledged by our team. If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at lavenderandmoonlightllc@outlook.com.
Contact Us
For any questions or concerns regarding your order, please reach out to us at:
Thank you for shopping with Lavender & Moonlight Candle LLC. We appreciate your understanding and support.